Maintenance Service Terms

What the maintenance service is

Maintenance plans give you monitoring, backups, security checks and engineering support for applications you connect to LINEARJEPH. What's included depends on your plan as shown on the Maintenance page at purchase time.

Your responsibilities

• Give us access only to systems you own or are authorized to connect.
• Keep the agent or SDK installed and its credentials secret.
• Review and approve changes we propose before they reach production, unless you've agreed an automated policy in writing.

What we do and don't do

• We never change production code, data or configuration without your approval or an agreed policy.
• Security testing runs only against the domains and endpoints you register, at safe intensity.
• Engineering hours (where included) cover diagnosis and fixes within your application; they don't roll over.
• We don't guarantee that every bug or vulnerability will be found; monitoring and audits reduce risk, they don't remove it.

Data

Telemetry is scrubbed of passwords, tokens and card data before it leaves your application. See the Privacy Policy and Data Protection.

Effective 28 October 2026.