Billing & Subscription Terms
Last updated 28 October 2026
How billing works
- Plans are billed monthly or yearly, in advance. We don't sell hourly packages.
- Charges are taken from your prepaid service-credit balance. You add credit through our payment processor's secure hosted checkout, or pay for a plan directly at checkout.
- Service credit is for LINEARJEPH services only. It isn't a bank deposit, earns no interest and can't be withdrawn as cash.
- Prices are calculated by our servers and shown before you pay. Every payment gets an itemized invoice by email.
Yearly plans
Yearly billing is discounted (shown on each plan, currently up to 20%). Some plans may be offered monthly only.
Renewals
- Subscriptions renew automatically at the end of each period from your balance.
- We email a reminder 3 days before renewal.
- If your balance doesn't cover the renewal, the plan becomes past due with a 7-day grace period; we retry hourly. After the grace period the plan ends.
- You can turn off renewal at any time; the plan stays active until the end of the paid period.
Price changes
Your price is locked for the plan you bought. If list prices change, existing subscriptions keep their price until you change plans; we'll give at least 30 days' notice before any change applies to you.
Promo codes
- Promo codes have the terms shown when you apply them (amount, eligible plans, billing interval, expiry and usage limits).
- Unless stated otherwise, a promo applies to the first billing period only and once per workspace.
- Promo discounts have no cash value and can't be combined unless stated.
- We may cancel a promo used fraudulently or in breach of its terms.
Taxes
Prices exclude taxes unless stated. Where we're required to charge tax it's shown on the invoice.
Refunds
See the Refund Policy.
Effective 28 October 2026.